We are based in Puerto Vallarta, Jalisco, Mexico. Our meeting points vary by tour — exact details are provided after booking.
Simply browse our tours, select the one you like, choose your date and number of guests, and contact us via WhatsApp or our chat to confirm the reservation.
Cancellations made more than 48 hours before the tour start are fully refunded. Cancellations within 48 hours are non-refundable. Please contact us for special circumstances.
Most of our tours welcome children. Age and weight restrictions vary by activity (e.g., ATV, RZR). Please check the specific tour page or ask us via chat.
Comfortable clothes, closed-toe shoes, sunscreen, and a water bottle. Specific requirements are listed on each tour page.
Yes! For groups of 8 or more people, we offer special rates. Contact us via chat or WhatsApp to get a custom quote.
You can book directly through our website by selecting the tour of your interest, choosing the date, the number of passengers, and completing the payment form. You can also manage your booking by contacting us via WhatsApp or email.
We accept the major credit and debit cards (Visa and Mastercard). All our online payment processes are encrypted for your total security.
Yes, all prices shown on our website are final and include the corresponding local taxes. You will not find any hidden charges at checkout.
We offer free cancellation up to 24 hours before the start of the tour for most of our experiences, with the right to a 100% refund. Cancellations made less than 24 hours in advance will not be refundable. (Note: Some special or private tours may have different policies, which are specified in their description).
Yes, subject to availability. You can request a date change at no extra cost up to 24 hours before the tour. You can do this from your profile on the website or by contacting our customer service team.
The safety of our travelers is the priority. If weather conditions prevent the safe completion of the tour, we will offer you the option to reschedule the activity for another date.
Each tour description specifies whether this service is included or if a common meeting point is established.
Arrive 15 minutes before the scheduled time to ensure a punctual departure and respect the itinerary of all travelers.
In the booking confirmation email you will receive a detailed list with specific recommendations. In general, we suggest bringing comfortable clothing and footwear, sun protection, water, and an official ID.
We have experiences designed for all ages. In the technical sheet of each tour you will find the physical difficulty level and age restrictions (if any). If you require special assistance or are traveling with a stroller, please let us know at the time of booking.
Our professional bilingual guides offer tours primarily in Spanish and English. If you require a guide in another specific language (such as French, German, or Portuguese) for a private group, please contact us in advance.
Yes, we design custom itineraries for families, groups of friends, or corporate events. You can contact our events department through our contact form to receive a personalized quote.
Still have questions?
Our team is ready to help you plan the perfect adventure.
